1. Introduction
Trio Ventures O&M Holding LLC – S.P.C. ("Trio Ventures O&M," "we," "us," or "our") is a company registered in the Emirate of Abu Dhabi, United Arab Emirates (Economic Licence No. CN-6770727). This Privacy Policy explains what personal data we collect through trioventuresom.ae (the "Site"), why we collect it, how we use and protect it, and what rights you have in relation to it.
This Policy covers data collected through the Site only. For details on how we use cookies, see our Cookie Policy.
2. What Personal Data We Collect
The Site is a corporate website and does not offer accounts, e-commerce, or a newsletter sign-up. The only place we collect personal data is our contact form, where we ask for:
- Name
- Email address
- Phone number
- Message / enquiry details
We do not knowingly collect any special categories of data (such as health or religious information) through the Site, and we ask that you not include such information in your message to us.
3. How We Use Your Data
We use the personal data you submit through the contact form to:
- Respond to your enquiry or request;
- Communicate with you about our services, where relevant to your enquiry;
- Keep an internal record of business correspondence.
We do not use contact-form data for advertising or marketing purposes, and we do not sell or rent your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the basis of:
- Your consent, given when you voluntarily submit the contact form; and/or
- Our legitimate interest in responding to business enquiries and maintaining relationships with prospective clients and partners, provided this does not override your rights.
5. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Our hosting and form-processing provider, who stores and transmits your submission on our behalf and is only permitted to use your data to provide that service to us;
- Regulators or authorities, where required by law.
The contact form is protected against spam using a honeypot technique that runs entirely on our own server, so no data is shared with a third party for that purpose.
Any third-party service provider that processes data on our behalf is expected to apply safeguards consistent with UAE PDPL.
6. How Long We Keep Your Data
We retain contact-form submissions for 12 months from the date of your enquiry, after which they are deleted or anonymised, unless a longer period is required to comply with our legal obligations or to establish, exercise or defend legal claims.
7. International Data Transfers
Our production hosting is a shared hosting plan with AEserver, a UAE-based provider whose infrastructure is primarily hosted within the United Arab Emirates. As such, your data is not expected to be transferred outside the UAE in connection with hosting. If our hosting arrangements change, we will update this Policy accordingly and, where applicable, take steps to ensure your data continues to receive a level of protection consistent with UAE PDPL.
8. Data Security
We use reasonable technical and organisational measures to protect the personal data you submit through the Site against unauthorised access, loss, misuse or alteration. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
As a UAE-based company, we process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"). Subject to applicable law, you have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your personal data;
- Object to, or request restriction of, certain processing;
- Withdraw consent at any time, where processing is based on consent;
- Lodge a complaint with the UAE Data Office or other competent authority.
Where the Site is accessed by visitors in the European Economic Area or the United Kingdom, equivalent rights under the GDPR also apply.
To exercise any of these rights, please contact us using the details in Section 11.
10. Children's Privacy
The Site is intended for a business audience and is not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Trio Ventures O&M Holding LLC – S.P.C.
- Email: tasnim@trio.ventures
- Address: World Trade Center Abu Dhabi (WTCAD), Liwa Street, Abu Dhabi, United Arab Emirates
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. The "Last updated" date above indicates when it was last revised. We encourage you to review this Policy periodically.
